General Terms and Conditions of Sale
These General Terms and Conditions of Sale govern the purchase of products and services offered on the website https://ryancosmesi.it. Please read these conditions carefully before placing any order. By placing an order, you fully accept these General Terms and Conditions of Sale.
1. Order Process
To place an order on our site, follow these steps:
- Product Selection: Browse categories or use the search function to find the desired products. Click on the product to view its detailed description, images, and specifications.
- Add to Cart: Select the desired quantity and click the "Add to Cart" button. You can continue shopping or proceed to checkout.
- View Cart: By clicking on the cart icon, you can view the selected products, modify quantities, or remove them.
- Checkout: When you have finished adding products, click "Proceed to Checkout".
- Shipping and Billing Information: Enter the required shipping and billing information. If you are already registered, you can log in to your account.
- Choose Payment Method: Select one of the available payment methods.
- Order Summary: Review all the details of your order (products, quantities, prices, shipping costs, total).
- Order Confirmation: Accept these General Terms and Conditions of Sale and click "Confirm Order" to complete the purchase.
- Confirmation Email: You will receive an order confirmation email with all the details and the order number.
2. Prices and Currency
All prices indicated on our website are in Euros (€) and include VAT, unless explicitly stated otherwise. Any additional costs, such as shipping fees, will be clearly indicated in the order summary before confirmation.
3. Product Availability
Product availability is indicated on the detail page of each item. We strive to keep availability information up to date. In the event that an ordered product is no longer available, we will promptly inform you via email or phone and offer you the option to choose a substitute product or cancel the order with a full refund.
4. Payment Methods
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express. Payment is processed through a secure gateway.
- PayPal: Allows payment through your PayPal account or with a credit/prepaid card, even without a PayPal account.
- Any additional costs associated with specific payment methods will be clearly indicated at checkout.
5. Shipping and Delivery
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Shipping Costs:
- For orders up to €49.99: €8.00
- For orders from €50.00: free shipping
- Estimated Delivery Times: 1 to 3 working days from the date of order shipment. Delivery times may vary depending on the destination and any unforeseen circumstances.
- Carrier Used: BRT
- Policy in Case of Delays or Delivery Issues: In case of significant delivery delays or issues, please contact our customer service at servizioclienti@ryancosmesi.it. We will do our best to resolve the situation as quickly as possible. We are not responsible for delays due to force majeure or carrier responsibility.
- Handling Force Majeure Cases: In the event of force majeure (e.g., natural disasters, strikes, pandemics, etc.) that prevent or delay delivery, we reserve the right to suspend or postpone shipment. We will promptly inform you of such events and possible solutions.
6. Right of Withdrawal / Returns
- Terms and Conditions for Exercising the Right of Withdrawal: You have the right to withdraw from the contract without giving any reason within 14 days from the date of receipt of the products.
- Method of Communication of Withdrawal: To exercise the right of withdrawal, you must inform us of your decision by an explicit statement (e.g., a letter sent by post or email to servizioclienti@ryancosmesi.it).
- Procedures for Product Returns: After communicating the withdrawal, the product must be returned within 14 days to our premises at VIA MARIGLIANO 123/A, 80049 SOMMA VESUVIANA, Naples, Italy. The product must be in perfect condition, accompanied by its original packaging, complete with any outer wrapping, accessories, and instructions.
- Time and Method of Refund: The refund will be made within 14 days from the receipt of the returned product, using the same payment method used for the purchase, unless otherwise explicitly agreed.
- Any Costs Borne by the Customer for Returns: The costs of returning purchased products are entirely borne by the consumer.
- Cases of Exclusion from the Right of Withdrawal: For safety reasons, we will only accept returns of products whose packaging and warranty seal have not been opened or tampered with. For hygiene reasons, the product must not have been used or opened in any way. If these conditions are not met, the return request will not be accepted. Also excluded from the right of withdrawal are personalized or custom-made products, sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery, and other cases provided for by current regulations.
7. Legal Warranty
All products sold on our website are covered by the legal warranty of conformity provided by the Consumer Code (Legislative Decree 206/2005), for a duration of 24 months from the product delivery date. The warranty covers conformity defects existing at the time of delivery of the goods. In case of a conformity defect, the consumer has the right to the restoration, free of charge, of the conformity of the goods through repair or replacement, or to an adequate reduction of the price or termination of the contract.
8. Dispute Resolution
For any dispute arising from the application, execution, and interpretation of these General Terms and Conditions of Sale, please contact our customer service at servizioclienti@ryancosmesi.it to attempt an amicable resolution.
Alternatively, for consumers, it is possible to resort to out-of-court dispute resolution procedures (ADR - Alternative Dispute Resolution) and the European online dispute resolution platform (ODR - Online Dispute Resolution). You can access the ODR platform via the following link: https://ec.europa.eu/consumers/odr/l
